.progress-encuesta{display:flex;justify-content:center;align-items:center;gap:8px;margin:20px 0}.progress-encuesta .step{width:12px;height:12px;border-radius:50%;background:#d9d9d9;transition:all .3s ease}.progress-encuesta .step.active{background:#8ec5ff;transform:scale(1.2)}.progress-encuesta .step.completed{background:#8ec5ff;opacity:.5}.mensaje-error{display:none;color:#ff4d4f;font-size:13px;margin-top:10px}.error-validacion{border:1px solid #ff4d4f;border-radius:10px;padding:10px}.widget-body-flotante-csat{display:none;background:#fff;padding:20px}#widget-encuesta-flotante-csat{position:fixed;bottom:95px;right:20px;width:400px;z-index:9999;font-family:Arial,sans-serif;box-shadow:0 5px 15px rgba(0,0,0,.2);border-radius:8px;overflow:hidden;transition:bottom 0.3s ease}.widget-header-flotante-csat{background:#9ec8f0;color:#fff;padding:15px;display:flex;justify-content:space-between;align-items:center;cursor:pointer}.acciones-flotante-csat button{border:none;background:transparent;color:#fff;font-size:18px;cursor:pointer;margin-left:10px}.widget-body-flotante-nps{display:none;background:#fff;padding:20px}#widget-encuesta-flotante-nps{position:fixed;bottom:20px;right:20px;width:400px;z-index:9998;font-family:Arial,sans-serif;box-shadow:0 5px 15px rgba(0,0,0,.2);border-radius:8px;overflow:hidden;transition:bottom 0.3s ease}.widget-header-flotante-nps{background:#8ec5f4;color:#fff;padding:15px;display:flex;justify-content:space-between;align-items:center;cursor:pointer}.acciones-flotante-nps button{border:none;background:transparent;color:#fff;font-size:18px;cursor:pointer;margin-left:10px}